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The Business Mind

customer-experience

28/ 11/ 2025

5 CX Mistakes Impacting Customer Journey and Retention

Customer Experience (CX) has become one of the most defining factors of long-term customer loyalty. Delivering a consistently satisfying experience across...

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15/ 08/ 2025

AI + HubSpot : Redefining Customer Experience in Thailand 2025

The New Era of Customer Experience In 2025, Customer Experience (CX) will become the ultimate competitive advantage for businesses in Thailand. Consumers...
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18/ 07/ 2025

AI + CRM : Scaling Customer Experience for Startups in Thailand

Customer journey mapping is no longer a luxury reserved for enterprise-level marketing teams. For Thai startups—especially those with limited resources...
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